Common queries answered
Frequently asked Questions
Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.
Please note that we do not refund or exchange sale items.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty.
Login to your account, and you can amend shipping and billing addresses
We are available to offer support via Whats App, Facebook Messenger, Email, and phone
Please let us know as soon as possible, because we cannot be held responsible for items sent out to incorrect addresses
For any orders to destinations outside of the EU the recipient is liable for any and all import duties, customs and local sales taxes levied by the country that you are shipping to.
Payment of these is required to release your order from customs.
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
To ensure that the most accurate shipping cost is displayed, please get in contact with us.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.
We strive to reduce all packaging for environmental purposes and try where possible to send all purchases out in a single container. Where this is not possible we will aim to send items out in the minimum number of packages possible