Refund policy

We want you to be confident in what you buy from us. If something is not right, this is how returns and refunds work.

30-day returns

You can return most new, unused items within 30 days of delivery for a refund or exchange. Items must be in their original packaging with all accessories, manuals and the calibration certificate where one was supplied.

What we cannot take back

Instruments that have been used on site, unless they are faulty.
Consumables that have been opened (marking paint, nails, flags, tape).
Special-order items and equipment configured to your specification, unless faulty.
Hire equipment, which is covered by the hire agreement.

Faulty or damaged goods

Check your delivery as soon as it arrives. If anything is damaged or missing, tell us within 48 hours on 01522 697777 or by email and we will arrange a replacement or collection. Instruments that develop a fault within the manufacturer's warranty period are repaired or replaced under that warranty; our workshop handles the claim for you.

How to return something

Call 01522 697777 or email us with your order number and the reason for the return. We will give you a returns reference.
Pack the item securely in its original box with the returns reference inside.
Send it to Recon Survey and Safety Ltd, Unit H2, Castings Way, Leafbridge Business Park, Station Road, North Hykeham, Lincoln LN6 9WG, or bring it to the counter. We can arrange a courier collection for larger items; the cost is deducted from the refund unless the item is faulty.

Refunds

Once we have received and checked the item we refund the original payment method within 5 working days. Delivery charges are refunded only when the return is because of our error or a fault. Reconditioned instruments returned as faulty within their 12-month warranty are repaired first; if we cannot repair them we replace or refund.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015. Trade customers are covered by our terms of service.