- Where Recon survey and Safety LTD provides the Equipment to the Customer on a hire basis, on the last day of the Hire Period or upon termination of the Contract howsoever caused, whichever occurs first, the Customer shall at its own cost return all and any Equipment to Recon survey and Safety LTD at the address as stated on the Quotation or as otherwise directed in writing by Recon survey and Safety LTD.
- Return of the Equipment shall be accepted by and risk in the Equipment shall pass to Recon survey and Safety LTD only upon receipt of a signature received at the time of and place for return delivery to be agreed between the parties in advance of any return.
- Once the Equipment has been returned in accordance with the conditions, Recon survey and Safety LTD shall have 14 days to check such Equipment and in the event that Recon survey and Safety LTD is not satisfied with the condition in which the Equipment is returned, shall notify the Customer detailing why it is not satisfied with the Equipment’s condition.
- In the event that any Equipment returned is damaged, Recon survey and Safety LTD will send a rough estimate of the cost initially and later on a full invoice detailing the cost. Such invoice will be paid by the Customer within 30 days of the date of such invoice.
- In the event that any part of the Equipment hired is returned Recon survey and Safety LTD will notify the Customer stating what is missing. In the event that such missing equipment is not returned within 14 days of such notification the Customer will be invoiced for the missing equipment. In the event that Recon survey and Safety LTD cannot replace the missing parts it will invoice the Customer for all the Equipment. Such invoice will be paid by the Customer within 30 days of the date of invoice.
- The Customer will ensure that it returns exactly the Equipment hired. All Equipment has specific numbers to identify it.
30-Day Returns Guarantee
We want you to be fully satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of delivery for a refund or exchange, subject to the terms below.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- All accessories, manuals, and components must be included.
- Proof of purchase (order confirmation or receipt) must be provided.
Non-Returnable Items
The following items are not eligible for return unless faulty:
- Custom or special-order items
- Items damaged due to misuse, neglect, or unauthorised modifications
- Software that has been downloaded or activated Faulty or Damaged Items
If your item arrives faulty or damaged:
- Please notify us within 7 days of delivery.
- We will arrange a replacement, repair, or full refund, including any return shipping costs.
- Photos or videos may be requested to assess the damage or fault.
How to Initiate a Return
- Contact our customer support team at 01522 697777 with your order number and reason for return.
- We will provide you with a Return Authorization Number and instructions on how to return your item.
- Package the item securely and return it to the address provided.
Refunds
Once we receive and inspect your return:
- Approved returns will be refunded to your original payment method within 5–10 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to our error or a defective item.
Exchanges
Need a different model or product? Let us know and we’ll help you exchange your item, subject to availability and inspection of the returned item.
Return Shipping
- You are responsible for return shipping costs unless the item is faulty or sent in error.
- We recommend using a trackable shipping service or purchasing shipping insurance.